Month: January 2009

I got all excited! Ruger was going to feature video live from SHOT, starting with Media Day on Wednesday.

Except now it’s turning over to Thursday, and there’s still no video.

Under promise and over deliver. Don’t do the opposite.

UPDATE: Okay, now I’m picking on Ruger.  Video fail.

They pledged video from the show and Media Day on Wednesday.  They did not deliver, but I would forgive that if they ended up cutting a spectacular Media Day video.  What did they finally post on Thursday labeled as Media Day footage?  Stock video of their new revolver.  There wasn’t a single shot of Media Day – shooting, interviews, anything SHOT related – and it was all put together before they ever even showed up.

So count this as a fail for Ruger in use of video.  If it was all stock footage, there was no reason to delay the posting until Thursday and it should not have been advertised by boppy head girl as Media Day footage.

Now that it’s Thursday, why don’t we see how some of the other brands are or are not tapping into the online world to promote their presence and products.

Continue reading “It’s Midnight, Where are the Video Updates?”

This year, NSSF’s communications shop is using Twitter to send updates and reminders to members of the media and participants at SHOT Show. They actually got the idea from our use of Twitter to keep folks updated at the Blog Bash last year. From an event standpoint, I can’t imagine not using Twitter. In fact, looking back, I wish I used it for more events during the Bash.* I think between being unsure of how it would go over to the broken foot and not being an active Twitterer prior to the event, I didn’t realize just how useful it could be.

NSSFComm has learned quickly when it comes to Twitter. I notice that someone is replying to a few of the tweets directed at them. I never noticed some of the reply tweets to the Bash account last year and missed replying to them. NSSF has responded to some, and hopefully will engage with other Twitterers even more as the event progresses.

Twittering for event organizing is something, from my perspective, you won’t ever get 100% right. That’s not to say that it’s impossible to master, it’s simply that you’ll end up thinking of some other way you could have used it or some other event you should have reminded folks about via tweet. No doubt that if they continue it next year, NSSF will realize even more uses for the service.

I would suggest that they upload a logo as their avatar and brand their Twitter homepage. While most people won’t be following it during the show via the web, a few will. More importantly, when people follow it throughout the year, they may be more likely to follow via web than text message. NSSF has the capabilities to handle it, and I think it’s one of those key branding opportunities if they really want to be seen as embracing this new technology.

Perhaps the most useful thing about Twitter for industry at the SHOW may well be the search feature. As more users – media and non-media alike – utilize these new technologies, companies could get near instant feedback after their announcements.

Let me pick on Ruger again since they debuted new products today. Searching for them on Wednesday afternoon, I found the results in the attached image. (Click the image to enlarge.) Those highlighted in blue are about Ruger products in general. Those in gray are about the new Ruger models announced. (Those which aren’t highlighted seem to be about a dog and a baby.) When you click through to those accounts, they have a total of 161 followers. Now, that’s not a huge number. But consider that:

• SHOT hasn’t actually started yet;
• when I search for the term “SHOT Show” on Twitter, most of the tweets on the first search result page are from people noting that they are preparing to leave to arrive tonight or tomorrow morning; and
• getting a tweet about a product from someone you know is the kind of word-of-mouth advertising you can’t buy.

In other words, the potential for very targeted communication with customers is very high with Twitter. Even if starting a Twitter account and conversation isn’t in the plans, companies should be tracking their brand via Twitter. When things get busy on the show floor, attendees who are on Twitter will literally be able to text out a tweet and send it to dozens of their closest friends before you can even introduce yourself. It will offer the opportunity for real-time response to positive and negative feedback about your product pitches.

I’ll be tracking some of the other top companies during SHOT to see what pops up. They might be shocked by just how many are now using this service. In fact, if companies wanted to make it easier, they would encourage their employees to tweet about their experiences during the show, and create a tag for easy tracking. For example, Smith & Wesson might encourage folks to use #S-W and Barrett might opt for #Barrett or #BRifle. If they had a new media presence or information at their booth about their then they could build a community on the show floor with little extra effort.

Continue reading “Twittering SHOT”

I’m not going to SHOT, but I’m going to cover it anyway. How, you ask? Easy, I’m going to focus on new media opportunities taken and missed by SHOT organizers, SHOT participants, and the firearms/hunting community as a whole.

There are a few “facepalm” examples, and some signs of real innovation from the community and industry leaders in terms of new media presence. I’ll cover them both and spare no feelings in the process.

First up: Ruger

We already know about Ruger’s likely new product announcement since it broke on blogs before anywhere else. I’ll be curious to see how, if at all, this changes their launch. I doubt it changes a damn thing since most of the industry guys are too busy preparing to have much time to do change up their plans. In fact, I questioned whether it would even be noticed that the blogosphere already posted pictures since it happened the Sunday before the show. I suspect at least Ruger knows since the original picture was linked to on their servers, whether the rest of the outdoor media noticed is anyone’s guess.

Interestingly, Ruger is offering up videos from the show floor this year. So far, the first video merely explains what they will be doing with far too much head bopping. Hopefully there will be far less head bopping on the floor, it’s distracting. (I’m serious, no more head bopping!)

Overall, I’d say it’s an interesting change. It means they can link and email these in-house videos to their customers without having to hope for coverage from other outlets online. However, they are missing out on one of the biggest advantages of new media – the potential for viral videos. No, I don’t expect their SHOT coverage to make it to the video page of Fark anytime soon, but forums, blogs, and Facebook users can’t share or embed their videos. If there’s something I really like, there’s no URL for me to embed it here or share it on my Facebook account. What’s the point in that?

It’s good to see a major industry player get in on daily updates via online video or other formats, but it’s distressing to see that they choose to do it so their customers and fans can’t share their excitement with their other gun owning friends. And with the excitement over the Ruger scoop, I think that’s a big missed opportunity.

Speaking of Facebook, let’s see what Ruger has done to excite their customer base about their new offerings at SHOT…

• Ruger Fan Page? Nothing. (425 fans missed.)
• Ruger Group that had to be created by a high school kid from Wisconsin? Nothing, but Ruger should be alerted that there are some customer care concerns that probably should be addressed posted on the Wall. (33 members missed.)
• Ruger Rifles Group that was created by a guy in Iowa? Nothing. (231 members missed.)
• Ruger Revolvers Owners Group created by a guy in Michigan? Not a peep. (210 members missed.)
• Ruger Single Action Revolver Shooters Group created by a high school student? Not a word to promote themselves and encourage users to check out some of their other offerings. (28 members missed.)
• Ruger 10/22 Lovers Group created by a kid in Missouri? Nope. (435 members missed.)
• Rugers are Sexy Group created by someone in Kansas? Not a single word. (112 members missed.)

My point in noting who created these groups is the emphasize that these are real gun owners. These are the users who care enough about the product to organize other users and advertise for the company on their profile. There are 1,474 users out there who could get the message through this free and easy marketing attempt. (Granted, doing social network marketing is about a conversation, so I would suggest that a company’s new media PR person sign up and join these groups to not only let customers know about new offers, but to also participate to some degree. Assuming some crossover between the groups, Facebook groups dedicated to Ruger’s product would have hit about 1,100 potential customers at zero cost and with little time commitment.) In fact, the beauty of so many different groups is that your marketing audience self-segregates for you. Now you know exactly who to pitch the new revolver to as opposed to the guys who might like the new non-PC rifle.

This post isn’t meant to pick on Ruger. I’m going to look at many other companies and I can promise you that I will find even more missed opportunities. Overall, I’d say Ruger has a positive for doing video from the floor, but needs work to really harness the advertising power of their fans.