Newspapers are less popular than airlines:
Not good. In fact, really not good. In the first quarter of ’09, newspaper customers’ satisfaction rating was 63. To put this in some perspective, those surveyed expressed a greater deal of satisfaction with airlines (airlines!) which scored 64. And cell phone providers (cell phone providers?) which score a 69.
I wonder if that could have anything to do with bias, crappy reporting, and not living up to even basic journalistic standards for a lot of newspapers. Journalism, as a profession, I think lost the public trust a long time ago, and the slow decline has as much to do with that as it does changes in technology.
The cell phone companies are well aware of their … poor … reputation in customer service. And the good ones are doing something about it